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The HEADING of the letter should be your Account Number,
the accountholder(s), and the Branch. Here is some suggested text
for you to copy, paste and adapt:
In September 2000, the Financial Services Ombudsman said that since
5 May 1999 all Tessa accounts must have
- Paid a "fair rate of interest" or
- Allowed complete freedom to transfer elsewhere without penalty.
I understand that the entitlement to compensation runs from 5 May 1999
until the Tessa was closed or until account holders were told that
the account was obsolete and penalties were withdrawn - whichever
came first.
I am writing to ask whether compensation is due in line with the
Ombudsman's ruling.
When you reply, please can you let me know
- The date from which any transfer penalties were withdrawn
- When account holders were told that the account was obsolete.
If either of these dates was later than 5 May 1999, please state
which account you have chosen to compare with the Tessa for interest
rate purposes, and the rates that were paid on it.
Yours faithfully
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